At jilivo, your privacy matters. This page explains exactly what personal information we collect, why we collect it, and how we keep it safe in line with Philippine data privacy standards. If you have questions, check our FAQ or review our Terms and Conditions.
This Privacy Policy describes how jilivo collects, uses, stores, and protects the personal information of players who access our platform at jilivo.pro. It applies to all users basedin the Philippines who register, log in, or otherwise interact with our services. By using jilivo, you agree to the collection and use of your information as described in this policy. We are committed to handling your data responsibly and in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012. If you do not agree with any part of this policy, please discontinue use of the platform and contact us via the details provided in our FAQ page. We update this policy from time to time, and continued use of the platform after any update constitutes your acceptance of the revised terms.
When you register an account on jilivo, we collect personal information that is necessary to verify your identity, process transactions, and provide you with a safe and personalised gaming experience. This includes your full name, date of birth, email address, mobile number, and residential address within the Philippines. We also collect financial information such as your preferred payment method and transaction history, which is required to process deposits and withdrawals in Philippine pesos. During your use of the platform, we automatically collect technical data including your device type, operating system, browser version, IP address, and session activity logs. This technical data helps us maintain platform security, detect suspicious activity, and improve the overall user experience. We do not collect sensitive personal information beyond what is strictly necessary for account verification and regulatory compliance.
The personal information you provide is used primarily to create and manage your jilivo account, verify your identity in line with Philippine regulatory requirements, and process your financial transactions securely. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform or policies. Your gameplay and transaction data is used internally to monitor for fraud, ensure responsible gaming compliance, and generate anonymised analytics that help us improve our services. We may use your email address or mobile number to send you promotional communications about platform features or offers, but only where you have given your consent to receive such messages. You may withdraw your consent to marketing communications at any time by updating your account preferences or contacting our support team.
jilivo does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and cloud infrastructure providers, all of whom are bound by strict confidentiality obligations. In certain circumstances, we may be required to disclose your personal information to regulatory authorities, law enforcement agencies, or courts in the Philippines if we are legally obligated to do so. We may also share data within our corporate group for internal administrative purposes, subject to the same data protection standards described in this policy. Any third party that receives your data on our behalf is required to process it only for the specific purpose for which it was shared and to maintain appropriate security measures.
We retain your personal information for as long as your account remains active and for a reasonable period thereafter, as required by Philippine law and our internal compliance obligations. Transaction records and identity verification documents are typically retained for a minimum of five years following the closure of your account, in line with anti-money laundering regulations applicable in the Philippines. Technical logs and session data are retained for shorter periods and are regularly purged in accordance with our data lifecycle management procedures. If you request the deletion of your account, we will remove or anonymise your personal data to the extent permitted by law, while retaining any records that we are legally required to keep. You may submit a data deletion request by contacting us through the details available on our FAQ page.
As a data subject under the Data Privacy Act of 2012, you have the right to be informed about how your personal data is being processed, the right to access a copy of the personal information we hold about you, and the right to correct any inaccurate or outdated information. You also have the right to object to the processing of your personal data in certain circumstances, the right to erasure or blocking of your data where processing is unlawful, and the right to data portability where technically feasible. To exercise any of these rights, please submit a written request to our data protection contact, the details of which are available on our FAQ page. We will respond to all verified requests within a reasonable timeframe and in accordance with applicable Philippine regulations. We take all data rights requests seriously and will not penalise you for exercising your rights under the law.
jilivo uses cookies and similar tracking technologies to maintain your session, remember your preferences, and analyse how players interact with the platform. Essential cookies are required for the platform to function correctly and cannot be disabled without affecting your ability to use the service. Analytics cookies help us understand which features are most used and where improvements can be made, and these are processed in anonymised form wherever possible. We do not use third-party advertising cookies or share cookie data with external advertising networks. You can manage your cookie preferences through your browser settings, though disabling certain cookies may limit the functionality available to you on the platform.
We implement industry-standard technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is encrypted using secure protocols, and access to personal data within our organisation is restricted to authorised personnel on a need-to-know basis. We conduct regular security assessments and maintain incident response procedures to address any potential data breaches promptly. In the event of a data breach that is likely to affect your rights and freedoms, we will notify you and the relevant Philippine regulatory authority in accordance with the requirements of the Data Privacy Act. While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your jilivo account and to keep your login credentials confidential.
Last updated: 2025. This Privacy Policy applies to all players accessing jilivo from the Philippines.
A quick summary of how jilivo handles your data — clearly and without jargon.
We never sell, rent, or trade your personal information to third parties for marketing or commercial purposes. Your data stays within jilivo's controlled environment.
All data transmitted between your device and our servers is protected by secure encryption protocols, keeping your account details and payment information safe.
Under the Philippine Data Privacy Act of 2012, you have the right to access, correct, and request deletion of your personal data. We honour all verified requests promptly.
Our data practices are designed specifically around Philippine law and the needs of Filipino players, not generic global templates that may not apply locally.
We only keep your data for as long as legally required. Once your account is closed and retention periods have passed, your personal information is deleted or anonymised.
We only send promotional messages where you have given explicit consent. You can opt out at any time through your account settings, with no impact on your platform access.
Your data is protected, your rights are clear, and the platform is built for Filipino players. Join jilivo today — registration is free and takes less than a minute.