At jilivo, we believe that gaming should always be fun, safe, and within your means. This page outlines the tools, guidelines, and support resources available to every Filipino player on our platform. Whether you need to set limits, take a break, or seek help, we are here for you.
jilivo is committed to providing a safe and enjoyable gaming environment for all players in the Philippines. We recognise that while most players engage with our platform purely for entertainment, some individuals may develop unhealthy patterns of play that can affect their wellbeing andfinancial stability. Our responsible gaming framework is built around giving players the knowledge, tools, and support they need to make informed decisions about their play. We take our duty of care seriously and work continuously to improve the safeguards available on our platform. If you ever feel that gaming is no longer fun or is causing stress, please use the tools described on this page or reach out to our support team directly.
Responsible gaming at jilivo is not just a policy — it is a core part of how we operate. We require all players to be at least 18 years of age to register and play on our platform, in line with Philippine regulations. We actively monitor for signs of problem gambling and may reach out to players whose behaviour suggests they may need support. Our team is trained to handle sensitive conversations with care and without judgement. We also partner with recognised support organisations so that players who need professional help can access it quickly and easily.
jilivo provides practical controls that put you in charge of your own experience.
Set daily, weekly, or monthly deposit limits directly from your account settings. Once a limit is in place, it takes effect immediately and cannot be increased without a mandatory cooling-off period. This helps you stay within a budget that works for your lifestyle and financial situation.
Enable session time alerts so you receive a notification after a set period of play. Taking regular breaks is one of the most effective ways to keep gaming enjoyable and prevent fatigue-driven decisions. You can customise the reminder interval to suit your own habits.
If you feel you need a short break, you can activate a cooling-off period of 24 hours, 7 days, or 30 days. During this time your account will be temporarily suspended and you will not be able to log in or place any bets. This is a quick and reversible way to step back when you need it.
For players who need a longer break, self-exclusion allows you to close your account for a minimum of six months or permanently. During a self-exclusion period, your account cannot be reopened and you will be removed from all marketing communications. Contact our support team to activate this option.
Set a maximum loss threshold per day, week, or month to ensure you never spend more than you are comfortable losing. Once your loss limit is reached, your account will be restricted from further wagering until the limit period resets. This tool is especially useful for players who want firm financial boundaries.
Our reality check feature displays a summary of your session activity — including time spent and net result — at regular intervals you choose. Staying informed about your actual play history helps you make clearer decisions and avoid losing track of time or money during a session.
Problem gambling can affect anyone, regardless of age, income, or experience level. It often develops gradually, which is why it is important to be aware of the early warning signs before they become serious. If you recognise any of the following patterns in yourself or someone you know, it may be time to seek support.
If any of these signs apply to you, please do not hesitate to use the self-exclusion or cooling-off tools available in your account, or contact our support team for a confidential conversation. You can also reach out to the following organisations that provide free, professional support to Filipinos affected by problem gambling. The National Council on Problem Gambling and similar local helplines offer confidential assistance and can connect you with counselling services in the Philippines. Remember, asking for help is a sign of strength, not weakness, and support is always available.
Your safety and enjoyment matter to us. Register today and take advantage of all the responsible gaming tools built into your account from day one.